Client: InfoServizioCivile FVG
Period: 2026
CiViGen – Civil Service Experiences in Friuli Venezia Giulia is an initiative dedicated to listening to and highlighting the experiences of young people participating in civil service programs throughout the region.
The initiative created a structured forum for dialogue among young people, organizations, and institutions to bring to light experiences, needs, challenges, and expectations related to the Civil Service and transform them into useful recommendations for improving the regional system. The initiative centered on the Regional Civil Service Day, held on March 23, 2026, in Udine, with the participation of 150 volunteer workers from across Friuli Venezia Giulia.
Objectives and Activities
CiViGen approached the Civil Service program as an experience in active citizenship and as an opportunity to develop civic, personal, and professional skills.
The day combined plenary sessions, listening exercises, and participatory activities. An initial survey helped gather participants’ initial impressions and provided a common foundation for the subsequent group work.
The discussion focused on six areas: the relationship between young people and institutions; active participation and opportunities for initiative; educational relationships and support; inclusion and care; the development and recognition of skills; and connections with the local community and social impact.
The groups analyzed experiences and challenges and formulated proposals to enhance the quality of the Civil Service experience and its contribution to participation and active citizenship.
Results and Tools
The process highlighted the strengths and areas for improvement of the regional Civil Service. Among the key issues that emerged were the need to make communication between young people, organizations, and institutions clearer and more accessible; to strengthen coordination among the parties involved; and to expand opportunities for volunteers to take initiative and participate.
The activities also highlighted the value of the Civil Service as an opportunity for personal growth and skills development, the significance of the relationships built within the organizations, and the importance of raising awareness of the contribution these activities make to the local area and communities.
The findings and proposals gathered during the day provide a useful knowledge base for guiding discussions on the development of the regional Civil Service system.
The role of ISIG
ISIG oversaw the methodological design and implementation of the CiViGen participatory process, structuring the day in such a way as to transform the participants’ individual experiences into elements for analysis and shared proposals.
The Institute prepared the preliminary consultation tools, defined the thematic scope of the discussion, and designed and facilitated the group work and feedback sessions. During the initial plenary session, it also conducted a real-time survey to identify the most significant aspects of the Civil Service experience and the main areas perceived as needing improvement.
At the conclusion of the program, ISIG compiled and organized the findings, key issues, and proposals put forward by the participants, helping to translate the day’s discussions into useful guidelines for organizations and institutions.
